Shipping policy

# Shipping Policy

**Last updated:** 12 April 2026

At Mali, every order is packed with care and sent with love. Here's everything you need to know about how we get your Mali goods to you.

## Where we ship

We currently ship **within New Zealand only**. International shipping is coming soon — follow us on Instagram or sign up to our newsletter to be the first to know.

## Shipping rates

- **North Island:** $7.50 NZD
- **South Island:** $12.50 NZD
- **Free shipping** on all orders over $100 NZD
- **Rural delivery** may incur an additional surcharge — this will be shown at checkout

## Processing time

We ship all orders within **1–3 business days** of receiving them. Orders placed on weekends or public holidays will be dispatched on the next business day.

## Delivery time

Standard delivery takes **3–7 business days** depending on your location within New Zealand. Rural addresses may take an additional 1–2 business days.

## Tracking your order

As soon as your order is on its way, we'll send you a **tracking link** via email so you can follow it all the way to your door. If you haven't received a tracking link within 3 business days of placing your order, check your spam folder or email us at **hello@mali.nz**.

## Delivery issues

If your order hasn't arrived within the expected timeframe, please:

1. Check your tracking link for the latest delivery status
2. Check with your neighbours or local courier depot
3. Email us at **hello@mali.nz** with your order number and we'll chase it up

## Damaged or incorrect items

If your order arrives damaged or you've received the wrong item, please email us at **hello@mali.nz** within **48 hours** of receiving your order with your order number and a clear photo of the issue. For full details, see our [Refund Policy](/policies/refund-policy).

## Need help?

Questions about your shipment? Get in touch anytime at **hello@mali.nz** — we aim to respond within 1–2 business days.

**Mali — Auckland, New Zealand**